Thrive Apprenticeship – The Mortgage Lender Customer Services

The Opportunity

We’re changing the mortgage market for the better, helping more people with flexible and competitive products. We're transforming how we do business and are looking for someone to help shape our digital future.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

TML is a specialist intermediary-only mortgage lender that provides products and criteria that meet the needs of borrowers who are not served by the high street.

The Role & Responsibilities

• This is an exciting opportunity where you will be working to help develop and deliver our services, working alongside experienced professionals, developing real-world skills alongside your classroom training, putting theory into practice every day
• During the first 6 months: You will start your journey with one of our sales teams, spending 6 months getting to know product design, marketing, origination and how we ‘do business’
• From months 7 onwards, you will be immersed within our underwriting and operations team where you will learn more about the customer journey, interact with our customers and understand, and apply, how we assess ‘taking on’ financial risk – in simple terms, what we need to do to lend money safely and responsibly for both our customer and our business

The Person

• You will have to have the right to work in the UK and to have lived in the UK continuously for the past 3 years
• NAT 4/5 Math and English are the only academic attainment entry requirement to join us on the programme. Students without respective qualifications will be considered in line with any extenuating circumstances
• You’ll will either be in S6 or equivalent working towards completing your studies in summer 2023 or looking for your next career move with the opportunity to study towards achieving a (level 3) apprenticeship starting in September 2023
• A motivation and desire to pursue a career in the respective apprenticeship qualification route
• Other than that, you just need to be motivated and wanting to get stuck in from the get-go. At TML we want people to add to our culture, not just fit into it!

Reward

Your Wellbeing – we take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include

• Marketing leading family friendly family policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) – offers in you support on a wide range of subject including financial concerns, mental wellbeing and more general queries around family, work, housing and health
• Cycle to work scheme
• Contributory pension scheme & death in Service

Your lifestyle – it is important that you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 25 days holiday per year
• Option to buy or sell holidays through our flexi-holiday scheme
• Health cashback plan through BHSF
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your contribution – We’re focused on rewarding those that go the extra mile in helping us achieve our goals

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success