The days of putting people into boxes are over as far as we’re concerned. There are 8 billion people on this planet, and every single one is unique. So that’s how we treat each of our customers - as a living, breathing individual, not just a number.

We celebrate and support the beautiful complexity of real life. And instead of doing things how they’ve always been done, we do what’s best for our people and our customers, right now and into the future.

Our passion is to create the best products, services and experiences for customers and partners. That’s why we won’t compromise. If we don’t love it, we don’t do it.

So welcome to Real Life Lending. Welcome to The Mortgage Lender.

To process and case manage new mortgage applications (Residential & Buy to Let), received from selected intermediaries in accordance with the company’s Lending Policy and service standards.

To demonstrate sound decision making and document the rationale for acceptance.

Reporting to the Underwriting Team Leader.

Key Responsibilities

• Ensuring that all applications and/or associated documents received into the department are processed, accurately and in a timely manner meeting the department service levels.
• Assess the mortgage application and supporting documents in line with the company’s Lending Policy.
• Review information provided by the Credit Reference Agencies and other support partners including anti-fraud agencies, ensuring a full understanding of the applicant’s credit/risk profile.
• Review and approve the applicants overall affordability results.
• Instruct property valuers to undertake property valuation. Once received, review valuation and assess the key variables including comparables provided.
• The preparation of mortgage offers is a key function and underwriters will have an understanding of the legal implications of any mortgage conditions applied to the offer.
• Underwriters will have a full knowledge of the Mortgage Application System and utilise the system to ensure all mortgage applications are processed in line with the company’s service standards.
• Underwriters will liaise directly with intermediaries on the application ensuring information requested is received as well as providing an excellent level of service to the intermediary.
• Recommends loans to the Underwriting Manager where they fall outside of the lending mandate held. Providing an appropriate rationale
• Consider and apply the principles of Consumer Duty thoughout the application process.

• Proven underwriting experience within the secured lending or residential or commercial mortgage market
• Understanding of the regulatory environment and in particular focussed on Customer Outcomes
• Experience of dealing with brokers and third parties.
• Technology skills - including MS Excel and Word
• Excellent communication skills
• Attention to detail
• Ability to work under pressure and to strict deadlines
• Strong planning and problem solving skills

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Competitive Salary
• 25 day’s annual leave
• Pension and healthcare
• Flexible working hours
• Hybrid Working
• Modern offices in Glasgow
• Positive and supportive environment

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done